Front-Line Customer Service Position

4 days ago


Boise, Idaho, United States State of Idaho Full time
About the Role

We are looking for a highly skilled and motivated individual to join our team as a Customer Service Representative 2. This role involves providing front-line customer service, selling licenses and permits, and assisting customers with various issues. The successful candidate will be responsible for handling a high volume of work with tight timelines, using multiple electronic devices and systems, and maintaining accurate records.

The ideal candidate will have experience reviewing documents for compliance with established procedures, answering business telephone calls using knowledge of business telephone procedures, and cash handling and sales reconciliation procedures. They will also be willing to handle harvested animals and assist customers with issues such as road kills and injured or orphaned animals.

We offer a competitive salary range of $65,000-$80,000 per year, depending on experience, plus excellent benefits, including health, vision, and dental insurance, generous vacation and sick leave accrual, and paid parental leave. Our team is dedicated to providing exceptional customer service and supporting our customers in achieving their goals.

Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Experience working in a customer-facing role, preferably in a natural resource agency or similar environment
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team


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