Customer Service Representative
6 days ago
**Job Overview:**
We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our team, you will be responsible for providing exceptional customer service by assisting with insurance needs, answering inquiries, and resolving issues.
**Responsibilities:
- Assist customers with their insurance needs and provide accurate information about policies and products.
- Analyze and resolve customer complaints in a timely and professional manner.
- Process insurance policy changes and updates, including renewals and cancellations.
- Maintain accurate and organized customer files, both electronic and paper-based.
- Prepare and process insurance quotes and applications, ensuring all necessary information is complete and accurate.
- Collaborate with team members to achieve office goals and objectives.
- Promote and cross-sell insurance products and services to meet sales targets.
**What We Offer:
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to your base salary, you may also be eligible for bonuses and commissions based on your performance.
**Required Skills and Qualifications:
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 2 years of customer service or sales experience in the insurance industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
**Benefits:*
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