Customer Service Representative

6 days ago


Boynton Beach, Florida, United States State Farm Insurance Full time

**Job Overview:**

We are seeking a highly motivated and customer-focused individual to join our team as an Office Representative at State Farm Insurance. As a key member of our team, you will be responsible for providing exceptional customer service by assisting with insurance needs, answering inquiries, and resolving issues.

**Responsibilities:

  • Assist customers with their insurance needs and provide accurate information about policies and products.
  • Analyze and resolve customer complaints in a timely and professional manner.
  • Process insurance policy changes and updates, including renewals and cancellations.
  • Maintain accurate and organized customer files, both electronic and paper-based.
  • Prepare and process insurance quotes and applications, ensuring all necessary information is complete and accurate.
  • Collaborate with team members to achieve office goals and objectives.
  • Promote and cross-sell insurance products and services to meet sales targets.

**What We Offer:

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to your base salary, you may also be eligible for bonuses and commissions based on your performance.

**Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Minimum 2 years of customer service or sales experience in the insurance industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

**Benefits:*



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