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Complimentary Hospitality Attendant

2 months ago

Flowood Mississippi, United States Sheraton Flowood Full time
Job Summary:

The Complimentary Hospitality Attendant is responsible for delivering exceptional service to guests in a fast-paced and dynamic environment. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a team.

Responsibilities:
  • Shift Schedule: Friday, Saturday, Sunday, and Monday, with a 6:30 AM start time.
  • Qualifications:
    • Ability to perform job functions with speed, accuracy, and attention to detail.
    • High School diploma or equivalent, and/or experience in a hotel or related field.
    • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
    • Must meet the legal age to serve alcoholic beverages and pass a responsible serving course, such as TIPS.
    • Must be able to obtain and provide a Food Handlers card, as required by the city/county/state.
    • Ability to evaluate and select among alternative courses of action quickly and accurately.
    • Ability to handle stressful situations in a calm and professional manner.
    • Understanding of hotel products and guest services.
    • Demonstrates a positive attitude and a desire to be of service to others.
    • Possess a basic knowledge of food and beverage preparation, service standards, guest relations, and etiquette.
    • Ability to produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and beverage requests.
    • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
    • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
    • Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
  • Key Responsibilities:
    • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling.
    • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
    • Greet and seat guests at appropriate tables in a timely manner.
    • Ensure quality control of menus with regard to cleanliness and appearance.
    • Clear, clean, and reset tables/hotel spaces per client request or management instruction.
    • Ensure that bar food and service areas are stocked, organized, clean, and neat, and all side work is complete each shift.
    • Accommodate any special requests made by a guest or offer appropriate alternatives.
    • Communicate with all departments regarding in-house VIPs and any special requests/needs.
    • Support all areas of the beverage and food service as necessary, including washing dishes by hand and/or placing them in a dishwashing machine, restocking dishes, glassware, utensils, pots, and pans, or other necessary equipment.
    • Ability to answer the telephone according to standards.
    • Have a complete knowledge of standards of service for receiving a room service order.
    • Have a thorough knowledge of menus and current specials in all applicable departments.
    • Carry out cashiering functions in closing checks and end-of-shift paperwork.
    • Perform opening and closing procedures and side work duties according to station rotation assignment.
    • Answer questions about the hotel, hotel-brand standards, guest expectations, the unique characteristics of the hotel, local area attractions, and things to do.
    • Perform any other duties or attend meetings as requested by management.