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Store Operations Manager

2 months ago


Philadelphia, Pennsylvania, United States Extra Space Storage Full time

Job Summary:

We are seeking a highly motivated and experienced Store Operations Manager to join our team at Extra Space Storage. As a Store Operations Manager, you will be responsible for managing the day-to-day operations of one or more of our self-storage facilities.

Key Responsibilities:

  • Manage the overall performance of the facility, including sales, customer service, and facility maintenance.
  • Develop and implement strategies to improve sales and customer satisfaction.
  • Lead and motivate a team of customer service representatives and facility staff.
  • Ensure compliance with company policies and procedures.
  • Monitor and control expenses, including labor, supplies, and utilities.
  • Collaborate with other departments, such as marketing and sales, to achieve business objectives.

Requirements:

  • 2+ years of experience in a customer-facing role, preferably in a leadership or supervisory position.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent required; college education preferred.
  • Valid driver's license and reliable personal vehicle (except in NYC).

What We Offer:

  • Competitive salary and bonus opportunities.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Opportunities for career growth and professional development.

About Us:

Extra Space Storage is the largest self-storage company in the United States, with over 3,600 stores nationwide. We are committed to providing exceptional customer service and creating a positive work environment for our employees.