Customer Service Ambassador

4 days ago


Erie, Pennsylvania, United States Fairfield Inn Erie Full time

The Fairfield Inn Erie is seeking a skilled Customer Service Ambassador to join their team. This role is responsible for providing exceptional guest service, ensuring a positive experience for all visitors.

As a Customer Service Ambassador, you will be the first point of contact for guests, handling check-ins, resolving issues, and providing information about hotel amenities and services. Your primary goal is to ensure that every guest feels valued and cared for throughout their stay.

In this role, you will have the opportunity to work in a fast-paced environment, multitasking and prioritizing tasks to meet deadlines. You will also be responsible for maintaining accurate records, processing payments, and communicating with colleagues to ensure seamless operations.

To succeed as a Customer Service Ambassador, you should possess excellent communication and interpersonal skills, a warm and friendly demeanor, and the ability to remain calm under pressure. You must also be proficient in using computer systems and have a basic understanding of hospitality terminology.

A successful candidate will have previous customer service experience, preferably in a hotel or related field. A high school diploma or equivalent is required, and college coursework in a related field is a plus. Compensation for this position is estimated to be around $40,000 per year, based on industry standards and location.

Fairfield Inn Erie offers a competitive salary, opportunities for advancement, and a dynamic work environment. If you are passionate about delivering exceptional guest service and working in a collaborative team, we encourage you to apply for this exciting opportunity.



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