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Field Service Technician

2 months ago

Waukegan, Illinois, United States Mettler-Toledo Full time
About the Role

We are seeking a highly skilled Field Service Technician to join our team at Mettler-Toledo. As a Field Service Technician, you will be responsible for performing calibration and preventative maintenance on weighing and wrapping equipment without assistance, within the respective Business Area.

Key Responsibilities
  • Perform PC networking & software configuration
  • Perform calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements
  • Assist and cooperate with Scheduling Analyst and Service Support Team as necessary
  • Is proactive in promoting and selling service and products. Submit sales leads at a level commensurate with experience
  • Resolve first-line customer concerns and helps resolve invoicing issues when applicable
  • Ensure compliance with all company and customer safety and quality policies and procedures
  • Work to ensure customer uptime requirements are met and that all work assignments are completed on time
  • Accurately complete and submit all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
  • Maintain a close professional relationship with external/internal customers, sales, technicians and leaders
  • Work to ensure an atmosphere of collaboration and teamwork with field and service support colleagues
  • Comply with the Company Fleet policy
  • Accurately submit Weights & Measures paperwork to state/county in a timely manner
  • On-call rotation is required to support Mettler Toledo customer base
  • All other duties as assigned
Requirements
  • A valid driver's license
  • Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology
  • Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred
  • Customer facing or field service experience preferred. Commercial experience desired
  • Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
  • 1 - 3 years electro/mechanical repair or weighing industry experience
  • The ability to obtain and maintain a valid Weights & Measure license for assigned service area
  • The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs
  • The ability to travel overnight, which may be up to 10% on avg.; but could be as high as 25% depending on business needs
  • Residence within the service territory
  • The ability to work overtime in the range of % on average, but may be as high as 25% in a given time period
  • Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site
  • Willingness to wear special protective equipment and clothing when required
What We Offer
  • A company car with paid insurance for your work use
  • All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance
  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide leadership in weighing
  • A brand name that is identified worldwide with precision, quality, and innovation
  • Thousands of patents, design and innovation awards
  • High earning potential with a proven track record of success and promotional growth opportunities
  • A commitment to extraordinary service on our state-of-the-art equipment