Client Experience Coordinator
1 week ago
VillaSport Athletic Club and Spa offers exciting and fulfilling career opportunities for high-performing, outgoing individuals who thrive in a fast-paced environment.
We're looking for talented and motivated people who can deliver best-in-class customer service on a scale not seen in the industry. As a growth company with ambitious expansion plans, we offer a fantastic work environment, competitive wages, and a generous 401(k) plan with a company match of up to 4% of your compensation.
Job Summary
This is an entry-level position for someone who wants to learn and gain valuable experience. If you have various interests, enjoy serving in multiple roles, and want to work in a fun and dynamic atmosphere, apply today.
The purpose of this position is to provide consistent quality service, accurate information regarding all areas of club operations, and to monitor Member Services Desk, including but not limited to policies and procedure.
Key Responsibilities
- Provide exceptional customer service to members and guests
- Maintain knowledge of club operations and services
- Monitor Member Services Desk and respond to member inquiries
- Work in a fast-paced and varied environment where the customer is first
Requirements
To be successful in this role, you'll need:
- Excellent phone skills; ability to handle intermittent heavy phones
- Efficient, well-organized, able to handle a variety of duties simultaneously
- Previous customer service experience
- Bilingual a plus
- Minimum 16 years of age (certification requirements vary for café roles)
- Five-star customer service skills
- Excellent communication skills
- Good organizational skills
- Ability to quickly learn new tasks or technology
Compensation and Benefits
Our compensation package includes:
- Hourly rate of pay based on relevant experience to the role: $15-$18 per hour
- 401K with dollar-for-dollar match up to 4%
- Complimentary club membership
- Discounts on club products and services
- Flexible scheduling
About Us
VillaSport is an equal opportunity employer committed to diversity and inclusion. We're proud to offer a supportive and inclusive work environment that values teamwork, respect, and open communication.
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