Student Relations Coordinator

2 weeks ago

Chula Vista, California, United States LIFELONG LEARNING ADMINISTRATION CO Full time
Job Details

Job Location
Chula Vista, CA

Position Type
Regular Full-Time

Salary Range
$19.00 - $29.00 Hourly

Job Shift
Day

Job Category
Classified

Job Description

SAN DIEGO WORKFORCE INNOVATION HIGH SCHOOL

Join our team as a Student Relations Technician and make a difference in the lives of students. As a key member of our team, you will be responsible for creating and maintaining student records, data input, reconciliation, correspondence, and public contact. You will communicate with students and/or parents in appropriate areas of student information, progress, or concerns. Perform a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.

Responsibilities

Front Desk and Student Support:
  • Schedule orientations for incoming students
  • Comply with expulsion, ELL, and special education, re-enrollment, and reinstatement enrollment protocols
  • Ensure all required student enrollment paperwork is complete and correct
  • Accurately input student information into SIS, including immunizations, enrollment dates, school track, and supervising teacher
  • Properly issue and track student work permits
  • Provide quality customer service
  • Answer all incoming telephone calls and handle them in the appropriate manner
  • File documents in student folders

Compliance:
  • Track and record ADA for accuracy
  • Audit student work samples and all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
  • Check report cards for completeness and accuracy before sending to the registrar
  • File student homework away
  • Conduct orientations for new students
  • Assist teachers with problem-solving issues related to compliance and PLS
  • Create and maintain compliance and ADA checklists
  • Verify and confirm ADA in the SIS system with form and tracking number
  • Submit compliance error reports to management
  • Adhere to attendance policies
  • Perform administrative duties, responsibilities, and activities as assigned or changed from time to time

Qualifications

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:
  • Demonstrate excellent customer service skills, including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
  • Multi-tasking skills; ability to react and respond to changing circumstances, procedures
  • Respond to requests and inquiries from students, visitors, employees, and supervisors
  • Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
  • Ability to communicate effectively both orally and in writing
  • Ability to work independently with minimal direction

MINIMUM QUALIFICATIONS:
  • High School Diploma or General Education required
  • 2 years of work experience in a fast-paced, clerical support position in a professional business setting
  • Good attention to detail and maintain accuracy of work
  • Good record-keeping techniques that demonstrate desirable planning and organizational skills
  • Prepare general, statistical, and special reports
  • Proficient or Intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)

TRAVEL: Ability to travel in performance of job duties is required

PHYSICAL REQUIREMENTS:
  • Mental Demands: high workflow management, high project coordination
  • Finger Dexterity: using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
  • Talking: especially where one must convey detailed or important instructions or ideas accurately, loudly, or quickly
  • Average Hearing: able to hear average or normal conversations and receive ordinary information
  • Average Visual Abilities: ordinary acuity necessary to prepare or inspect documents or operate machinery
  • Physical Strength: sedentary work. Sitting most of the time, and occasionally exerts up to 10 lbs. of force (almost all office jobs)
  • Frequent multi-tasking, changing of task priorities, repetitious exacting work required
  • Working in a noisy, distracting environment with frequent deadline pressures

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