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Customer Service Specialist

2 weeks ago

Dania Beach, Florida, United States PAVE Mobility Full time

Job Overview

Pave Mobility seeks a skilled Customer Service Representative I to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities

  • Call Handling: Answer inbound calls in a professional and courteous manner, ensuring that all customer inquiries are resolved efficiently.
  • Issue Resolution: Identify customer issues, determine the cause, and provide effective solutions to resolve problems.
  • Resource Utilization: Leverage available resources to minimize call transfers and callbacks, aiming for a one-call solution.
  • Record Keeping: Update customer information and maintain interaction history for future reference.
  • Mail Processing: Handle incoming and returned mail, including processing checks, researching disputes, and performing administrative tasks.

Requirements

  • Minimum 1-2 years of customer service experience with inbound call handling.
  • High school diploma or equivalent required; bilingual skills preferred.
  • Able to pass a background check.