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Customer Engagement Director

3 weeks ago

San Francisco, California, United States HeadSpin Full time
About Us

We are HeadSpin, a leading provider of mobile app testing and analytics solutions. We are seeking a Customer Engagement Director to join our team and lead our efforts in building and maintaining strong, long-term relationships with clients.

Responsibilities:
  • Develop and implement strategies to improve client satisfaction and engagement.
  • Build and maintain strong, long-term relationships with clients, ensuring their needs are met and they derive maximum value from HeadSpin's solutions.
  • Work closely with sales, support, product, and engineering teams to ensure seamless client experiences and resolve customer-reported issues.

To succeed in this role, you will need 3+ years of experience in customer success, account management, client relations, or a similar role, preferably in a telecommunication's focused company. You must have a proven track record of managing client relationships and driving customer satisfaction in a high-growth setting.