Customer Service Representative

3 days ago


Seattle, Washington, United States PrimeFlight Aviation Services Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at PrimeFlight Aviation Services. As a key member of our airport operations team, you will play a vital role in providing exceptional service to passengers and visitors at the airport.

Key Responsibilities
  • Welcome and assist passengers at the airport, providing accurate information on flight schedules, gate assignments, and airport services.
  • Handle passenger check-in and baggage processing efficiently and courteously, ensuring compliance with airline policies, security regulations, and safety procedures.
  • Provide solutions to customer issues and complaints in a professional and timely manner, ensuring a positive airport experience.
  • Collaborate with various airport departments to facilitate a seamless passenger experience, contributing to maintaining a positive airport environment.
  • Uphold high standards of customer service excellence, ensuring a world-class experience for all passengers.
Requirements
  • Minimum age of 18 years old.
  • Ability to read, write, speak, and understand the English language, to include documents.
  • 1 year of customer service experience.
  • Comfortable working with computers, mobile devices, and tablets.
  • Ability to pass a drug screen.
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
What We Offer

As a valued member of our team, you will enjoy a competitive pay scale, opportunities for career progression, and a positive working environment. We are committed to being a leading provider of commercial services within the aviation industry, and we are looking for talented individuals who share our vision.

PrimeFlight Aviation Services is proud to be an equal opportunity employer, and we welcome applications from diverse candidates who are passionate about delivering exceptional customer service.



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