Technical Support Specialist with Unparalleled Technical Expertise

3 days ago

Rome, New York, United States CompuCom Full time

We offer an exceptional opportunity for a skilled Field Service Technician to join our team and provide top-notch technical support to our clients in Rome, NY. With a strong focus on customer satisfaction and technical expertise, this role is ideal for individuals who are passionate about delivering high-quality service and solving complex technical issues.

Job Summary: As a Field Service Technician, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients' IT equipment is functioning properly. This role requires a strong technical background, excellent communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Provide technical support to clients via phone, email, and on-site visits

• Troubleshoot and resolve technical issues with IT equipment, including hardware and software problems

• Conduct regular maintenance and repairs on IT equipment to ensure optimal performance

• Collaborate with clients to understand their technical needs and develop solutions to meet those needs

Requirements:

• Minimum 1+ years of technical support experience

• CompTIA A+ certification (required)

• Net+ CompTIA certification (preferred)

• Familiarity with various operating systems, including Windows, OSX, and Linux/Unix

• Experience with POS, PC, Printers, Thin Clients, AP's, Servers, and Network switch equipment

• Excellent customer service skills and the ability to work independently

• Strong technical skills and the ability to troubleshoot complex technical issues

Preferred Qualifications:

• Experience in copper and fiber cabling and various terminating connectors

• Familiarity with AC/DC and backup power concepts

• Excellent time management and reporting skills

Salary and Benefits:

We offer a competitive salary of $22.00 per hour, as well as a comprehensive benefits package that includes health insurance, 401k, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.

About Us:

CompuCom is a global company headquartered in Bellevue, Washington, and provides IT staffing services and solutions to Fortune 1000 companies and small and medium businesses. We are committed to providing equal employment opportunities and welcome applications from qualified candidates.

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