Fitness Center Representative

We're a fitness community that empowers people to live a healthy lifestyle. Our goal is to assist our members and employees to reach their full potential.

We're seeking a high-energy individual with a passion for helping others and a drive to succeed to join our team as a Member Services Representative. This role is responsible for creating a positive member experience by providing exceptional customer service to Planet Fitness members, prospective members, and guests.

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner.
• Assist in maintaining the neatness and cleanliness of the club.

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Must be able to frequently bend, reach, and kneel to complete cleaning tasks.
• Occasional exposure to toxic chemicals.

$13.50 per hour

We're a team of inspiring, motivated, and fun-loving go-getters who are passionate about creating a Judgement Free Zone. We're continuously seeking top talent to join us in cultivating a culture that empowers people to live a healthy lifestyle.

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in.