Salesforce Solutions Architect

3 weeks ago


Marysville, Ohio, United States VDart Full time
Job Title: Salesforce Solutions Architect

At VDart, we are seeking a highly skilled Salesforce Solutions Architect to join our team. As a key member of our team, you will be responsible for designing, implementing, and maintaining Salesforce solutions that meet the needs of our clients.

Key Responsibilities:
  • Develop and customize Salesforce Sales Cloud and Service Cloud applications, including custom objects, fields, page layouts, and record types.
  • Create and maintain Visualforce pages and Lightning components to enhance user interfaces and user experiences.
  • Write and optimize Apex code, including triggers, classes, and test methods, to implement custom business logic.
  • Customize case object and page layouts for efficient case handling, set up queues and assignment rules to route cases to the appropriate agents.
  • Design and implement workflow rules, process builders, and flows to automate business processes and improve efficiency.
  • Configure and manage approval processes, escalation rules, and Omni-Channel routing to streamline sales and service operations.
  • Integrate Salesforce with external systems using APIs, middleware, and custom integration solutions.
  • Implement CTI integrations for telephony and communication systems within the Service Cloud.
  • Develop and maintain custom reports and dashboards to provide insights into sales performance, case resolution metrics, and other key performance indicators.
  • Ensure data accuracy and integrity through effective data management and validation processes.
  • Troubleshoot and resolve issues related to Salesforce applications, including data discrepancies, user access problems, and system errors.
  • Use tools like Salesforce Debug Logs and Apex Test Execution for troubleshooting and quality assurance.
  • Perform regular system maintenance, updates, and enhancements to keep Salesforce running smoothly and efficiently.
Requirements:
  • 10+ years of experience in Salesforce development with a focus on Sales Cloud and Service Cloud.
  • Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Proven experience in Salesforce development with a focus on Service Cloud.
  • Strong proficiency in Apex, including writing triggers, classes, and test methods.
  • Experience with Lightning Web Components (LWC) and Aura Components.
  • Expertise in Salesforce declarative tools like Process Builder, Flow, and Workflow Rules.
  • Knowledge of Salesforce APIs, integration patterns, and data management tools.
  • Ability to create and manage complex reports and dashboards to support data-driven decision-making.
  • Experience with CTI systems and integrations is a plus.
  • Strong analytical and troubleshooting skills to resolve technical issues effectively.
  • Salesforce Certified Platform Developer I II, Salesforce Certified Sales Cloud Consultant.


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