Guest Experience Coordinator

4 days ago


Morgan City, Louisiana, United States Hampton Inn Full time
Job Description

This role involves ensuring the cleanliness and maintenance of guest rooms and public areas at Holiday Inn Express & Suites. The ideal candidate will have a strong attention to detail and organizational skills, as well as physical stamina to stand, walk, and perform repetitive tasks for extended periods.

Key Responsibilities:

  • Clean and maintain guest rooms and public areas, including dusting, vacuuming, making beds, changing linens, replenishing amenities, and emptying trash.
  • Ensure all surfaces, furniture, and fixtures are free from dust, stains, and debris.
  • Report any damaged or missing items in guest rooms to the Housekeeping Supervisor or Manager.
  • Follow established procedures for the use of cleaning chemicals and equipment to ensure safety at all times.
  • Respond promptly to guest requests, concerns, or complaints, and ensure that appropriate action is taken to resolve any issues.
  • Stock and maintain housekeeping carts and storage areas with supplies and amenities.
  • Maintain a high level of knowledge regarding the hotel's facilities, services, and local attractions to effectively assist guests.
  • Adhere to all health and safety regulations and practices, including proper handling and disposal of biohazardous materials.
  • Maintain a professional and courteous demeanor when interacting with guests and colleagues.
  • Cooperate and communicate effectively with other departments to ensure maximum guest satisfaction and efficiency.


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