Customer Service Leadership Opportunity in White Haven, PA

4 weeks ago


Williamsport, Pennsylvania, United States Wawa Full time
Customer Service Leadership Opportunity in White Haven, PA

Job Overview: We are seeking a customer-focused leader to join our team in White Haven, PA. As a Customer Service Supervisor, you will be responsible for ensuring exceptional customer service, leading a team, and driving sales growth.

Job Description:

  • Lead by Example: Provide direction, motivation, and coaching to associates to ensure exceptional customer service.
  • Drive Sales Growth: Participate with the store management team to improve store performance in areas of sales, controllable expenses, and merchandise management.
  • Ensure Execution: Ensure the 24/7 execution of all customer service programs and processes, and execution of established safety, security, quality, and store operations policies.
  • Manage Cash Processes: Complete cash and lottery processes, and maintain accurate article level inventory to maximize sales.
  • Lead and Develop Teams: Recognize associates and celebrate accomplishments, and provide leadership experience in a fast-paced retail environment.

Requirements:

  • Leadership Experience: 1+ years of leadership experience in a fast-paced retail environment.
  • Customer Service Skills: Excellent customer service skills, including conflict resolution and de-escalation techniques.
  • Communication Skills: Excellent oral and written communication skills.
  • Physical Abilities: Ability to perform repetitive physical behaviors, including standing, walking, handling, reaching, and grasping.

Salary: $67,000 per year, plus mileage reimbursement during training.

Benefits: Wawa offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.

Location: White Haven, PA.

Training: Training will take place in White Haven, PA, and will include on-the-job training and coaching.

Equal Opportunity Employer: Wawa is an equal opportunity employer and welcomes applications from diverse candidates.



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