Customer Service Leadership Opportunity in White Haven, PA
4 weeks ago
Job Overview: We are seeking a customer-focused leader to join our team in White Haven, PA. As a Customer Service Supervisor, you will be responsible for ensuring exceptional customer service, leading a team, and driving sales growth.
Job Description:
- Lead by Example: Provide direction, motivation, and coaching to associates to ensure exceptional customer service.
- Drive Sales Growth: Participate with the store management team to improve store performance in areas of sales, controllable expenses, and merchandise management.
- Ensure Execution: Ensure the 24/7 execution of all customer service programs and processes, and execution of established safety, security, quality, and store operations policies.
- Manage Cash Processes: Complete cash and lottery processes, and maintain accurate article level inventory to maximize sales.
- Lead and Develop Teams: Recognize associates and celebrate accomplishments, and provide leadership experience in a fast-paced retail environment.
Requirements:
- Leadership Experience: 1+ years of leadership experience in a fast-paced retail environment.
- Customer Service Skills: Excellent customer service skills, including conflict resolution and de-escalation techniques.
- Communication Skills: Excellent oral and written communication skills.
- Physical Abilities: Ability to perform repetitive physical behaviors, including standing, walking, handling, reaching, and grasping.
Salary: $67,000 per year, plus mileage reimbursement during training.
Benefits: Wawa offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
Location: White Haven, PA.
Training: Training will take place in White Haven, PA, and will include on-the-job training and coaching.
Equal Opportunity Employer: Wawa is an equal opportunity employer and welcomes applications from diverse candidates.
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