Sales Consultant

4 days ago


Alexandria, Virginia, United States Massage Envy Full time

Overview

At Massage Envy, we're committed to delivering exceptional experiences for our clients. As a Sales & Customer Service Associate, you'll play a vital role in achieving this goal.

We're seeking an individual who possesses excellent communication and interpersonal skills, with the ability to build strong relationships with clients and team members alike. Your primary focus will be on converting guests into members, retaining existing members, driving retail sales, and ensuring every client receives an outstanding experience.

We believe that our differences make us better, and we're excited to welcome individuals from diverse backgrounds to join our team.

The Ideal Candidate

  • Must have at least 2 years of experience in hospitality-related customer service
  • Able to work independently and as part of a team
  • Possess excellent math and computer skills, with confidence handling cash
  • Provide OUTSTANDING customer service by greeting clients, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment
  • Drive MEMBER RETENTION through outreach via phone and email to current members

Benefits

  • All employees receive discounts on massages, facials, and stretch services, as well as discounts on retail products
  • A healthy compensation plan that rewards hard work with a base hourly rate adjusted for experience and performance, plus sales commission
  • A dynamic, energizing environment that encourages development and growth
  • Training to help refine sales and customer service skills

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