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Customer Service Representative

2 months ago

Jericho, New York, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Whole Foods Market. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences, ensuring seamless online order fulfillment, and driving business growth.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive and memorable experience for every customer
  • Manage online order fulfillment, ensuring timely and accurate delivery of products
  • Monitor customer flow, balancing in-store and online customer needs
  • Collaborate with departmental leaders and store leadership to drive business growth and improve customer satisfaction
  • Develop and implement process improvements to enhance customer experience and operational efficiency
Requirements
  • 12+ months retail experience
  • Excellent interpersonal, motivational, and customer relationship skills
  • Ability to perform task management, balancing dynamic customer flows
  • Strong analysis skills to root cause underperformance
  • Proficient with email, Microsoft Office, and operations-related applications
Working Conditions

This role requires the ability to work in a fast-paced environment, with frequent standing, walking, and lifting of up to 50 pounds. The ideal candidate will be able to work a flexible schedule, including nights, weekends, and holidays as needed.

Whole Foods Market offers a competitive hourly rate of $23.85, commensurate with experience. We provide a comprehensive benefits package, including health insurance, retirement plan benefits, and access to other benefit programs.

We are an equal opportunity employer and welcome applications from diverse candidates. Please apply via our website to join our team and contribute to our mission of nourishing people and the planet.