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Center Associate

1 week ago


New York, New York, United States Multi-location Owner Full time
Job Description:

The Center Associate plays a pivotal role in delivering exceptional customer service to all retail customers by efficiently processing packages for courier shipment and operating various equipment. To excel in this position, one must possess strong computer skills, excellent phone etiquette, and the ability to work effectively in a fast-paced environment.

  • Provide top-notch customer service to walk-in customers and telephone inquiries
  • Develop effective relationships with customers, team members, and leadership through active listening and open communication
  • Take ownership of customer shipping needs and offer tailored solutions
  • Maintain a high level of knowledge on product and service offerings, industry trends, and alternative solutions
  • Operate equipment, software, and devices with expertise and teach others as needed
  • Ensure a clean, organized, and safe working environment

Salary Estimate: $45,000 - $60,000 per year, depending on location and experience