Lead Customer Experience Manager, Retail Operations

2 days ago


Jefferson City, Missouri, United States Gap Inc. Full time

About Gap Inc.

At Gap Inc., we're on a mission to democratize fashion and make shopping fun again. Our teams create high-quality, must-have fashion essentials for the whole family, with love, season after season.

About This Role

We're seeking an experienced Assistant Manager, Customer Operations to join our team. As a key member of our store leadership, you'll be responsible for supporting the execution of our store strategy to achieve performance goals.

Your primary focus will be on recruiting, hiring, and developing highly productive Brand Associate and Expert teams. You'll also represent the brand, understand the competition and retail landscape, promote community involvement, and leverage omni-channel to deliver a frictionless customer experience.

What We're Looking For
  • A current or former retail employee with 1-3 years of retail management experience.
  • A high school graduate or equivalent.
  • Driven by metrics to deliver results to meet business goals.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
  • Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
  • Ability to travel as required.
Benefits

As a valued member of our team, you'll enjoy:

  • Merchandise discount for our brands: Employee stock purchase plan.
  • Medical, dental, vision, and life insurance.

Gap Inc. is committed to recruiting, hiring, training, and promoting qualified people of all backgrounds and making all employment decisions without regard to any protected status.


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