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Wellness Professional

2 months ago

Cooperstown, New York, United States The Otesaga Resort Hotel Full time
Job Summary

The Spa Therapist position at The Otesaga Resort Hotel is a key role in delivering exceptional guest experiences. As a skilled massage therapist, you will be responsible for providing professional and knowledgeable spa services, ensuring guest satisfaction and creating memorable experiences.

Key Responsibilities
  • Provide thorough and professional massage services to guests
  • Ensure guest satisfaction by prioritizing their needs and preferences
  • Stay up-to-date with industry developments and best practices in massage therapy
  • Promote and sell retail products to enhance guest experiences
  • Manage bookings and reservations efficiently, ensuring timely start and end of treatments
  • Maintain a clean and organized work environment, adhering to departmental policies
  • Operate equipment and tools safely and effectively
  • Stock and organize treatment rooms with necessary linens and supplies
  • Prepare materials and supplies for daily operations
  • Clean equipment and common areas after each use
  • Participate in maintaining a neat and welcoming service area
  • Restock linens and supplies as needed
  • Ensure guest privacy and confidentiality at all times
Requirements
  • High school diploma or equivalent required
  • Valid New York State massage license required
  • Ability to work weekends and holidays as required
  • Strong knowledge of spa services and merchandising
  • Excellent organizational and time management skills
  • Knowledge of various allergy restrictions and basic math skills
  • Ability to communicate effectively verbally and in writing
  • Maintain a professional presentation and adhere to company dress code
Physical Requirements

This role requires regular standing, moving, and twisting for extended periods. The employee must be able to lift and move up to 30 pounds, and frequently use hands to handle objects and tools. Vision requirements include close vision and color vision.

Work Conditions

This position requires working in an indoor environment with moderate noise levels. The employee may be required to work weekends and holidays, and must be able to ascend and descend stairs when moving between areas.