Associate Governmental Program Analyst

4 days ago


Sacramento, California, United States Public Employees Retirement System Full time
Job Title: Associate Governmental Program Analyst

We are seeking a highly skilled and motivated Associate Governmental Program Analyst to join our team at the Public Employees Retirement System. As a key member of our Customer Experience Division, you will play a critical role in providing exceptional customer service and support to our members and stakeholders.

Key Responsibilities:
  • Provide technical assistance and support to customers, including answering questions, resolving issues, and providing information on our programs and services.
  • Collaborate with division management and staff to develop and implement customer service strategies and initiatives.
  • Apply Public Employees' Retirement Law (PERL) and Public Employees' Medical Health Care Act (PEMHCA) provisions to assist customers with their inquiries and concerns.
  • Develop and maintain knowledge of our programs and services, including policies, procedures, and regulations.
  • Provide training and support to colleagues on our programs and services.
Requirements:
  • Bachelor's degree in a related field, such as public administration, business administration, or a related field.
  • Minimum of 2 years of experience in a customer service or program analyst role, preferably in a government or public sector setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Strong analytical and problem-solving skills, with the ability to apply complex laws and regulations to customer inquiries.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
What We Offer:
  • A competitive salary and benefits package, including health, dental, and vision insurance, as well as a 401(k) plan.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.


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