Customer Service Specialist
3 weeks ago
About the Role
As a Customer Service Specialist at Big Lots, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience. This role involves performing general store operational duties, including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned.
Key Responsibilities:
- Greet and assist customers in order to maintain the highest level of customer service
- Maintain and operate point-of-sale systems efficiently and accurately
- Drive customer loyalty program participation, including sign-ups and rewards processing at checkout
- Participate in the freight flow process, including truck unloading, stocking, merchandise presentation, and recovery
- Maintain the appearance of the store's interior and exterior to company standards, including light maintenance duties and cleaning
- Perform daily front-end maintenance, including check stand cleanliness, replenishment of merchandise and supplies, and floor safety
- Perform other tasks as assigned by Store Leadership, such as cart retrieval, shrink control, and safety-related tasks
Requirements:
- Must be at least 16 years of age
- Strong customer service and communication skills required
- Ability to work a flexible schedule, including nights, weekends, and holidays required
- Prior retail experience preferred
- Previous experience operating a cash register preferred
- Ability to lift, carry, push, and pull a minimum of 50 pounds required
- Basic English literacy and math skills required
Salary and Benefits:
We offer an estimated hourly rate of $12-$15 per hour, which is equal to or exceeds the required minimum wage applicable to the job location. Our comprehensive benefits package includes opportunities for career growth and development, competitive pay, and a supportive work environment.
About Big Lots:
Big Lots is a leading retailer offering a wide range of products, including furniture, electronics, and household essentials. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.
Location:
This role is located in Holbrook, NY, and offers a convenient commute from surrounding areas. If you are a motivated individual with excellent customer service skills, we encourage you to apply for this exciting opportunity.
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