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Case Management Lead

4 weeks ago

Atlanta, Georgia, United States Porsche Full time
Job Summary

Porsche is seeking a highly experienced Senior Client Relations Specialist to join our team. In this role, you will be responsible for managing complex customer relationships, resolving issues, and developing strategies to improve overall customer satisfaction.

Key Responsibilities:

  • Manage a high-volume caseload, prioritizing tasks to meet deadlines and deliver exceptional customer service.
  • Analyze repair history to identify potential risks and develop mitigation strategies to minimize losses.
  • Collaborate with internal stakeholders to resolve customer complaints and improve overall satisfaction.
  • Develop and implement training programs to enhance the skills of Regional Specialists and improve team performance.
  • Contribute to the development of customer relations strategies and programs that align with business objectives.

Qualifications:

  • Bachelor's Degree in Business Administration or related field.
  • Minimum 5 years of experience in customer relations, negotiation, and automotive industry.
  • Excellent leadership, communication, and problem-solving skills.
  • Advanced proficiency in Microsoft Office, CRM, and PowerPoint.

Estimated Salary: $95,000 - $125,000 per year, depending on location and experience.