Claims Resolution Specialist

4 days ago


Media, Pennsylvania, United States ECBM, LP Full time

bAboutECBM,LP/bbrbrECBM,LPisafamily-ownedandoperatedinsurancebrokerandconsultingfirmbasedinMedia,PA.Wespecializeinhigh-riskindustriesthatrequirededicated,client-basedbrokerservicesintheareasofCommercialInsurance,Workers'Compensation,EmployeeBenefits,CyberLiability,ProfessionalLiability,Farm&Agriculture,andPersonalInsurance.Ourmissionistoputpeople-ourclientsandemployees-first.Asaprivately-ownedcompany,ourmottohasalwaysbeen:"NoShareholders,JustTransparency."brbrWeoperateonthreemaincorevalues:Empathy,Energy,andTenacity.WetesteveryemployeewhoworkshereforthesethreecorevaluesbecauseemployeesmusthaveEmpathytocareaboutourclients,Energytoprovidethelevelofservicewerequire,andTenacitytogothat"extramile"tosolveourclients'challenges.brbrInadditiontocaringforourclients,wealsotakeprideincaringforouremployees.We'vebeenaBestPlacetoWorkinInsurancerecipientforthelasteightyears,andtheaveragelengthofserviceforouremployeesis11years.brbrbAbouttheRole/bbrbrECBM,LPisseekingaClaimsResolutionSpecialisttocontributetotheprofitandgrowthofourcompanybyhandlingroutineclaimseffectivelyandefficientlysothatclaimsarehandledproperly,withaservicethatmakesclientsandcompanieswanttocontinuebusinesswithus.brbrbResponsibilities/bbrbrolliHandleoverallclaimresolutiononnon-majorclaimsbyworkingwithECBMpersonnelandinsurancecompaniestoresolveclaimstothesatisfactionofclientsandtheinsurancecompanies./liliProcessincomingmail/paperworkinatimelyandorderlyfashion.Receiveinformationonallclaimsandprocesspaperworkinareasonableamountoftime(inandout1-2days)andaccurately./liliBecomeactivelyinvolvedinclientcontact,includingtakingreports,obtainingupdates,andtroubleshooting.Usecourteousphonecontactwithclientsincludingempathizingandmaintaininggoodrapport./liliMaintaingoodrelationshipswithcompanyclaimrepresentativesbyprovidingcorrectinformationincludinglimits,endorsements,etc.andobtainingstatusonclaimswithcompany,includingworkingoutproblemsthatarise./liliSpecialProjectsasassignedbymanagement./li/olbrbQualifications/bbrbrolliCollegedegreepreferred,buthighschooldiplomaorequivalencyisrequired./liliMusthavegoodcommunicationskills,bothverbalandwritten./liliDetail-orientedaswellasabilitytoprocesshighvolumeoftransactions./liliShouldhave2-3yearsofinsuranceexperience./liliMusthave2-3yearsworkers'compensationclaimshandlingexperience./li/olbrbBenefits/bbrbrulliCompetitivePay/liliHealthandWelfareProgramsIncludingMedical,Dental,andVisionInsurance/liliRetirementandIncomeProtectionPrograms,includinga401kplan/liliWork/LifeBalanceIncludingPTO,HolidaysandRemoteworkopportunities/liliCareerAdvancementOpportunities/li/ul



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