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Customer Support Representative
7 days ago
Company Overview: Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country.
Salary: The pay for this entry position starts at $17-$19.25/hour, depending on customer service experience, +$1/hr. for bilingual Portuguese/English language skills. Up to $400 in monthly performance bonus can be earned.
Job Description: As a Claims Specialist - Customer Advocate, you're the advocate for our customers during the vehicle repair claim process. You work with them by phone, email, and chat messaging to ensure an understanding of their service contract coverage benefits and claim status, while accurately typing notes of the call in our system. With every interaction we work to empower our customers with information. Some calls may require your skillful abilities to de-escalate strong emotions.
Required Skills and Qualifications: Customer-facing service experience is required. At least 1 year call center experience is required. Clear and professional verbal and written English communication skills - bilingual Spanish/English skills are highly valued, but not required. Comfort navigating current technology such as computers, phones, internet, and various software. Accurate typing skills with a speed of at least 30+ WPM. Emotional resilience, empathy, and active listening skills. High-quality results with a strong attention to details. Thoughtful problem-solving skills, good judgement, and the willingness to find solutions.
Benefits: An exceptionally supportive company culture that places people over profit. Consistent Monday - Friday schedules. Fair and competitive compensation + bonus opportunities. Health insurance options with generous company contributions. Dental and Vision coverage. Life and Disability insurance (100% company paid + options for more). 401k match program. Paid Time Off (PTO) and Paid Holidays. Paid Volunteerism Time Off (VTO) to support your community. Legal and Pet insurance options. Free Roadside Assistance for your personal vehicle. Tuition Assistance Program with immediate eligibility. Ongoing professional training and development. Employee incentive and recognition programs. A state-of-the-art office building with outstanding features and amenities, including free onsite fitness center, basketball court, game room with bowling alley, and electronically adjustable workstations.
Others: Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act.
