Production Systems Engineer

2 days ago


Burbank, California, United States Warner Media, LLC Full time
Job Title: Production Systems Engineer

Join Warner Bros. Discovery as a Production Systems Engineer and be part of a team that accelerates innovation and provides technological infrastructure and operational support to our clients and passionate fans across every screen, service, and format.

About the Role

As a Production Systems Engineer, you will analyze the business domain, document its processes and systems, outline business requirements, and bridge the gap between stakeholders and the development team. You will interpret business requirements into understandable development tasks to match expected business value.

Key Responsibilities
  • Efficiently install and configure software, troubleshoot and repair malfunctioning software in a MAC OSX and Windows environment.
  • Manage end-user expectations and systems issues using technical and client service skills.
  • Manage the fundamentals of IT security protocol, including account administration.
  • Manage software license and hardware inventory tracking.
  • Install and configure software, troubleshoot and repair malfunctioning software in a multi-platform environment.
  • Administer mail systems, system installation and configuration, printing systems, and installation of third-party software.
  • Setup and upgrade computer systems in a networked environment with minimum end-user interruption.
  • Integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh, and Windows systems.
  • Proactively analyze existing processes, identify areas for improvement, and propose achievable solutions.
  • Manage break-fix expectations with staff and effectively communicate changes accordingly.
  • Research and recommend hardware and software solutions as needed.
  • Troubleshoot and repair or arrange for repair of defective computer equipment.
  • Identify and recommend solutions to technical issues as needed.
  • Document and communicate system support issues with end-users, staff, and management.
  • Work with a team of engineers, development teams, and operators in a collaborative, team-oriented environment and address critical problems through to resolution.
Requirements
  • Bachelor's degree or equivalent relevant work experience in the technology space.
  • Minimum of 3 years of experience in installing and troubleshooting MAC and Windows OS.
  • Software installation and configuration experience.
  • Studio technology experience is a plus, but not required.
What We Offer

Warner Bros. Discovery offers a hybrid position with working onsite at the Burbank, CA campus 3 days per week. Relocation assistance is not offered for this role. We provide a competitive salary range of $62,000 to $116,624 per year, annual bonuses, short- and long-term incentives, and program-specific awards. We also offer a variety of benefits, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and sick time, and vacation.

Warner Bros. Discovery is an equal opportunity employer and welcomes applications from diverse candidates. If you're a qualified candidate with an arrest or conviction record, please know that your application will be considered in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.



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