Customer Service Representative III

3 weeks ago


Charlotte, North Carolina, United States OrthoCarolina Full time

At OrthoCarolina, our team is built on a foundation of trust, honesty, and mutual respect. We strive to create a positive work environment that supports individual growth and a sense of belonging.

Job Summary

We are seeking a Customer Service Support III to work with our team in the OrthoCarolina Business Office. This position assists patients with their account questions and processes electronic insurance claims.

Key Responsibilities
  • Process insurance claims for secondary payers and credit card transactions
  • Reprocess corrected and voided claims to all insurance companies
  • Perform final analyses of all Veteran Affairs, Davidson College, Community Care, Physician Reach out, and Vocational Rehab accounts
  • Handle escalated calls related to financial accounts
  • Review and prepare personal credits for processing
  • Process and prepare personal refund reports and upload to Wells Fargo Portal daily
  • Post and reconcile daily payment report file from Wells Fargo
Benefits

OrthoCarolina offers a comprehensive benefits package, including medical, dental, vision insurance, health savings account, life insurance, and 401(k) retirement plan.

We are committed to providing our employees with opportunities for career advancement, dedicated peer support, and continuing education.



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