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Room Attendant

2 months ago

Ontario California, United States Hyatt Place Ontario Full time

Job Overview:
Información disponible en español a continuación.


A Room Attendant plays a crucial role in ensuring that guest accommodations are clean, comfortable, and welcoming. This position involves daily servicing of guest rooms, maintaining cleanliness in hallways and public areas, and restocking supplies as per hotel standards. The Room Attendant is also responsible for changing bed linens and replenishing guest amenities while adhering to safety and security protocols.

Additionally, this role may require performing 'deep cleaning' tasks within guest rooms alongside routine maintenance duties.


El Asistente de Habitaciones tiene un papel crucial en asegurar que las habitaciones de los huéspedes estén limpias, cómodas y acogedoras. Esta posición implica la limpieza diaria de las habitaciones de los huéspedes, el mantenimiento de la limpieza en los pasillos y áreas públicas, y el reabastecimiento de suministros según los estándares del hotel. El Asistente de Habitaciones también es responsable de cambiar la ropa de cama y reabastecer las amenidades de los huéspedes mientras se adhiere a los protocolos de seguridad.

Además, este rol puede requerir realizar tareas de 'limpieza profunda' dentro de las habitaciones de los huéspedes junto con las tareas de mantenimiento rutinarias.


Key Responsibilities:

Qualifications:
A high school diploma or equivalent is preferred, along with experience in the hospitality industry or a related field.


This position demands meticulous attention to detail and effective communication skills with both guests and team members, whether verbally or in writing.

It is essential to convey information and ideas clearly and to evaluate and select the best course of action quickly and accurately.

Must be able to perform well in high-pressure situations.

Se prefiere un diploma de secundaria o equivalente, junto con experiencia en la industria hotelera o un campo relacionado.

Esta posición exige una atención meticulosa a los detalles y habilidades de comunicación efectivas con huéspedes y compañeros de equipo, ya sea de forma verbal o escrita.

Es esencial comunicar información e ideas de manera clara y evaluar y seleccionar el mejor curso de acción de manera rápida y precisa.

Debe ser capaz de desempeñarse bien en situaciones de alta presión.

Core Duties:
Engage with guests and team members in a friendly and service-oriented manner.


Maintain consistent attendance in accordance with hotel standards as required by scheduling, which may vary based on hotel needs.


Uphold high standards of personal grooming and appearance, including wearing the appropriate uniform and name tag as per brand guidelines.

Comply with all hotel standards and regulations to promote safe and efficient operations.

Thoroughly clean and restock the designated number of guest rooms during each shift.

Complete all pre-cleaning tasks, including preparing the housekeeping cart with necessary supplies.

Remove all waste and soiled linens from guest rooms.

Perform additional tasks as assigned by supervisors or management.

May need to disassemble furniture or items in guest rooms for deep cleaning purposes.


Deep cleaning tasks may involve changing air conditioning filters, cleaning AC coils, touching up paint on walls and moldings, addressing scratched furniture, or rehanging sliding doors.

Mantener un trato cordial y servicial hacia los clientes y entre los empleados.


Presentarse regularmente al trabajo de acuerdo con las normas del hotel y según lo exija el programa de trabajo, que variará según las necesidades del hotel.

Mostrar una apariencia personal e higiene impecables, incluyendo el uso adecuado del uniforme y la placa con el nombre de la persona según las normas de la marca.

Cumplir con todas las normas y regulaciones del hotel para fomentar operaciones seguras y eficientes.

Limpiar y surtir completamente las habitaciones requeridas durante cada turno.


Completar todas las tareas de limpieza previa, incluyendo la preparación del carro de limpieza con los suministros necesarios.

Eliminar todos los desechos y la ropa de cama sucia de las habitaciones.

Realizar otras tareas según lo asignado por el supervisor o gerente.

Puede ser necesario desmontar muebles o artículos en la habitación de huéspedes para realizar limpieza profunda.


Las tareas de limpieza profunda pueden incluir cambiar filtros de aire acondicionado, limpiar bobinas de aire acondicionado, retocar pintura en paredes y molduras, reparar muebles rayados o reinstalar puertas corredizas.


Company Overview:


As a leader in the hospitality industry, our expanding portfolio encompasses numerous hotels across various locations, representing a blend of top-tier international brands and luxurious accommodations.

Our dedicated team members are committed to providing exceptional service to our guests and achieving outstanding results, thriving in an environment that encourages excellence.

Join us and explore a world of opportunities within the hospitality sector.

Benefits:
After an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes:

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Compensation:
USD $16.00/Hr. to USD $22.40/Hr.