Patient Access Coordinator

4 weeks ago


Stafford, Texas, United States Memorial Hermann Health System Full time
Job Summary

At Memorial Hermann Health System, we strive to deliver exceptional patient care while fostering a culture of compassion and excellence. As a Patient Access Representative II, you will play a vital role in ensuring seamless patient experiences.

Key Responsibilities
  • Schedule patient appointments and accurately enter required information in our computer system.
  • Obtain demographic, insurance, and financial information from patients or guarantors, ensuring high accuracy in data entry.
  • Explain required forms to patients or guarantors, obtaining necessary signatures while ensuring medical necessity compliance.
  • Protect the financial integrity of our facility by collecting patient liability, establishing payment arrangements, and discussing payment options.
  • Verify insurance eligibility and benefits, ensuring timely completion of notifications and authorizations.
  • Post payments in the computer system, generating patient receipts and resolving account issues on assigned reports.
  • Communicate effectively with physicians, ancillary departments, nursing units, and other stakeholders, providing exceptional customer service.
  • Ensure safe care to patients, staff, and visitors, adhering to Memorial Hermann policies, procedures, and standards.
  • Promote individual professional growth and development, meeting requirements for mandatory education, skills competency, and departmental goals.
Requirements
  • High School Diploma or GED preferred.
  • Two years of experience in a hospital or customer service setting.
  • Ability to multi-task and proficient typing/keyboarding skills.


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