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Automotive Repair Scheduler

2 months ago

Reno, Nevada, United States City of Reno Full time
Job Summary

We are seeking a highly organized and detail-oriented Equipment Service Coordinator to join our team at the City of Reno. In this role, you will be responsible for coordinating and scheduling the repair and servicing of City automotive vehicles and heavy construction equipment.

Key Responsibilities
  • Coordinate and schedule the repair and servicing of City automotive vehicles and heavy construction equipment
  • Interface with customers to resolve problems and provide excellent customer service
  • Write repair orders, schedule work, and track recalls
  • File service bulletins and maintain accurate records
  • Assign jobs to appropriate staff as they arrive
  • Prepare the monthly schedule for the preventative maintenance program
  • Inform departments when their vehicles are scheduled for servicing
  • Record work service requests on malfunctioning vehicles
  • Receive verbal complaints regarding vehicles and determine whether vehicle must be repaired immediately or at the next scheduled maintenance servicing
  • Assist supervisor in answering telephone and radio calls, transporting vehicles for servicing, and initiating repair orders for shop work
  • Make and assign spare vehicle keys
  • Receive, stock, and issue various parts, materials, supplies, tools, and equipment
  • Verify and inspect incoming shipments for appropriate quantity and quality
  • Sign for items as appropriate
  • Obtain price quotes for parts and supplies, prepare bids, and order parts from vendors
  • Ensure compliance with general contract guidelines
  • Prioritize and expedite orders
  • Obtain and fill customer orders
  • Deliver stock items as appropriate
  • Answer questions regarding product information, including use and safety of products, handling and disposal, and ordering procedures
  • Maintain detailed vendor files and records of parts supply transactions
  • Log returned parts for credit due
  • Prepare various reports relating to parts issuance, receipts, work orders, and billing information
  • Perform data entry, including transfers, corrections, and warranty transactions
  • Log parts issued and post work orders into computer
  • Retrieve information to assist in locating parts and supplies
  • Assist technical staff in determining accurate parts applications for assigned projects
  • Place telephone orders for stock and special items
  • Research parts manuals and technical publications
  • Conduct a periodic inventory of stock items
  • Maintain proper stock levels by ordering supplies and parts on a daily basis
  • Perform a variety of clerical support activities, including answering the telephone, typing forms and correspondence, and fleet data entry
  • Maintain the warehouse in a clean and orderly manner
  • Maintain accurate and detailed records, parts inventory, and service files
  • Prepare reports as requested
  • Assist in the maintenance and cleanliness of the shop and surrounding work area
  • Dispose of waste, oils, and chemicals according to established safety procedures and guidelines
Requirements
  • Equivalent to the completion of the twelfth grade
  • Two years of scheduling repairs in a service center preferred
  • Possession of an appropriate, valid driver's license