Cybersecurity Specialist
3 days ago
Job Summary:
We are seeking a highly skilled Cybersecurity Specialist to join our team at Stratum Networks, Inc. The ideal candidate will have a strong background in network security and a passion for delivering exceptional customer service.
Key Responsibilities:
- Assist help desk operations at the shift or small help desk level.
- Train, coach, and mentor employees on how to deliver the best customer service and achieve the team Service Level Agreements.
- Maintain and enhance customer services by organizing and evaluating service and delivery systems, and procedures.
- Work with other department supervisors to promote a high morale environment and assist other functions of the service desk as needed.
- Analyze help desk activities and develop tools and process improvements to optimize service.
- Assist staff in recognizing, identifying, isolating, and resolving problems with information systems products and services.
- Simulate or recreate user problems to resolve operating difficulties.
- Recommend systems modifications to reduce user problems.
Requirements:
- Bachelor's degree with 10 years of experience or HS/GED with 15 years of experience in systems engineering.
- Customer service skills.
- ServiceNow Ticketing System experience.
- CompTIA A+ CE and CompTIA Network+ CE certifications.
Benefits:
- Excellent benefits package, including up to 3 weeks paid vacation and 11 paid holidays.
- Eligible for health care (single and family) immediately.
- 401(k) plan with employer match available.
About Stratum Networks, Inc.:
Stratum Networks, Inc. is a rapidly growing information assurance and cybersecurity solutions company with expert knowledge of implementing secure infrastructure, providing security integration, development, assessment, and training solutions.
We create robust, secure network infrastructure, policies, and procedures for local and global, terrestrial and satellite networks.
Our certified and highly experienced network, software development, IT support, and security professionals provide the necessary design, implementation, and consulting services to meet the demanding requirements of mission-critical networks.
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