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IT Director
2 months ago
Job Summary: We are seeking a highly skilled IT Director to lead our technical efforts and manage the relationship between our company and our clients. As a key member of our team, you will be responsible for ensuring the smooth integration and functionality of our systems.
About Helport AI: As a leading provider of cutting-edge AI solutions, we specialize in enhancing customer interactions, streamlining operations, and driving business growth. Our platform integrates AI into everyday business processes, helping organizations improve efficiency, customer service, and data-driven decision-making.
Key Responsibilities:
- Technical Liaison: Coordinate between our teams and clients to ensure seamless software integration and system functionality.
- System Expertise: Develop deep familiarity with our software and client platforms, including CTI, CRM, and Salesforce.
- Project Coordination: Oversee IT projects and ensure alignment between internal and external stakeholders.
- Troubleshooting: Assist in resolving technical issues or questions from clients regarding system integration.
- Process Improvement: Identify and suggest improvements to increase the efficiency of IT operations.
Qualifications:
- 1 year of experience in IT management, technical consulting, or a related field.
- Strong understanding of CTI, CRM systems (preferably Salesforce), and other client software.
- Excellent communication and problem-solving skills.
- Ability to work collaboratively with clients and internal teams.
- No coding required, but technical understanding is a must.