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Senior Barista
2 months ago
We are seeking a highly skilled and experienced Senior Barista to join our team at Barnes & Noble. As a Senior Barista, you will be responsible for delivering exceptional customer experiences, leading by example, and mentoring junior team members.
Key Responsibilities- Customer Experience: Deliver perfect beverages that exceed customer expectations, engage with customers, build rapport, and provide friendly, fast service.
- Mentorship: Help train junior baristas on cafe offerings, recommend products, and handcrafted beverages, ensuring they are confident in customer conversations.
- Cafe Environment: Ensure the cafe is welcoming to all customers by maintaining a stocked bake case, neatly displayed merchandise, and a clean and tidy environment.
- Operational Standards: Execute and model all operational standards correctly, in a timely manner, and in accordance with cafe standards, safety, and health codes.
- Asset Protection: Protect company assets by adhering to all processes and working efficiently to control waste and shrink.
- Knowledge & Experience: Understand and execute cafe offerings and operational procedures, help teach new employees, and act as a role model for others.
- Communication: Communicate effectively and respectfully, listen to customers, and identify their needs to their satisfaction.
- Time Management: Shift gears quickly, prioritize, and multi-task, working with consistent urgency and efficiency.
- Barista Skills: Demonstrate exemplary barista level skills, including passion for cafe offerings, ability to pair foods and beverages, and patient, respectful communication.
- Customer Focus: Treat customers as the first priority, engaging in genuine conversations to help them find the perfect item.
- Teamwork: Work collaboratively and respectfully with others, seeking and providing help and support when needed.
- Accountability: Accept coaching and feedback from others openly, accept responsibility, and execute all assignments with care and accuracy.
- Mentorship: Act as a mentor and role model for others, demonstrating a positive attitude and respect for fellow employees and customers.
Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.