Senior Healthcare Director
2 days ago
As a Senior Healthcare Director at Harmony Senior Services, you will be responsible for coordinating the delivery of services outlined in individual service plans and ensuring they meet the service and health needs of residents. You will direct nurses and certified nursing assistants to maintain a high standard of care, communicate with the medical community, family members, and residents in a professional manner, and represent the Community in a positive way. You will also be responsible for regulatory compliance, employee staffing and training, and communication with residents and their families.
Responsibilities:
Leadership:
Develop and maintain a working knowledge of all policies and procedures pertaining to the position, the department, and personnel. Develop and implement an active wellness program for residents in conjunction with the Activity Department. Ensure continuity and consistency in the delivery and quality of services to meet the needs and expectations of residents and families. Maintain a proactive approach regarding retention of residents by identifying those at risk and enlisting needed services to prevent or resolve concerns in a timely manner. Lead weekly in-house care plan meetings with the Executive Director, care associates, dietary, life enrichment, and marketing staff to discuss resident changes. Respond to resident emergencies and make appropriate decisions regarding the disposition of residents. Make required notifications to administration, physician, family, and state agencies as appropriate. Participate in fire and emergency safety programs to ensure a safe working environment. Represent the Community in a positive and professional manner while conducting outreach programs and marketing the community. Develop systems, practices, policies, and procedures that ensure resident privacy and compliance with all applicable federal and state regulations. Conduct interviews with prospective residents to determine the appropriate level of care. Develop a plan of care to meet the needs of each resident. Maintain and audit resident records in an orderly manner, ensuring that all required documentation is present and accurate. Perform other duties as assigned.
Compliance:
Responsible for clinical regulatory compliance to ensure positive outcomes on annual licensing surveys. Perform audits per company standards. Initiate family call programs as directed by the Executive Director. Assure that the Community, in conjunction with the Executive Director, prepares a survey-ready binder. Perform assessments upon move-in, change in condition, and annually thereafter for each resident. Coordinate and review Individual Service Plans (ISPs) with all appropriate individuals, such as the resident, family members, management team, home health care agencies, and nursing staff, to ensure an appropriate level of care and satisfaction of delivered services. Facilitate weekly reviews of community clinical CKI reports and implement follow-up action items. Conduct bi-annual care conferences for all residents. Oversee and manage the medication management plan, ensuring that the skills of nurses and CMAs meet the standards of the State Board of Health Professionals.
Employee Staffing/Training:
Manage and participate in the hiring process of all required staff to fulfill scheduling needs. Provide training, in-services, and education to new employees and ongoing as required to meet company expectations and DSS expectations. Develop or delegate the nursing and CNA schedule to maintain twenty-four hour coverage to meet the needs of residents within budgeted guidelines.
Communication:
Maintain contact with residents when they are hospitalized or in an alternate healthcare community and be aware of their condition through regular contact with physicians, discharge planners, case managers, social workers, or other healthcare staff and families. Conduct required staff meetings on a regular basis to keep employees aware of expectations, changes in policy/procedure, and to maintain morale.
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