Retail Store Director

6 days ago


Houston, Texas, United States James Avery Full time
Job Summary

We are seeking an exceptional Retail Store Director to lead our store team. As a key member of our leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.

The ideal candidate will have a proven track record of retail management experience, with a strong focus on leading high-performing teams, managing inventory, and maintaining a customer-centric approach. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.

About This Opportunity

This role offers the opportunity to work in a fast-paced retail environment, where no two days are ever the same. You will be responsible for managing a team of retail associates, providing coaching and development opportunities to help them grow in their roles. You will also be expected to maintain a high level of customer service, resolve customer complaints in a professional manner, and ensure that all store operations run smoothly and efficiently.

Responsibilities

* Manage and direct the activities of the retail store to achieve optimal results
* Approve supply expenditures and manage store expenses within budget
* Prepare and review the Leadership team schedule using the electronic scheduling system
* Perform store opening and closing activities, including financial processes and delegation of job duties schedule
* Recruit, select, and onboard team members
* Address guest concerns that could not be effectively addressed by another member of the leadership team or sales associate
* Manage the inventory processes, including inventory cycle counting, inventory adjustments, and shipping and receiving of merchandise following processes and guidelines
* Monitor compliance with Company policies and reports violations of those policies to the appropriate department charged with overseeing that policy
* Develop action plans to ensure compliance with directed changes (visual, inventory policy etc.)
* Plans and conducts regularly scheduled store meetings
* Manages the annual inventory process
* Develops and conducts performance evaluations for the team in accordance with the appropriate evaluation schedule and compensation guidelines
* Regularly communicates goals and objectives, sales plans and performance metrics results with all associates
* Keeps Manager informed of product, guest or personnel issues
* Monitors product trends and changes in retail and communicates to the manager
* Processes employee purchases and if needed, monitor returns in accordance with retail policies; approve guest returns

Requirements

* Associate's Degree in a related field and three years of retail management experience or equivalent education/experience
* Knowledge of budgeting, inventory control and visual presentation techniques
* Ability to direct the activities of the retail stores to achieve optimal results

Additional Requirements
Ability to consistently maintain a driving record that meets insurance company requirements.Pass a background check as well as an alcohol, controlled substance, and illegal drug screen that meets Company standards before beginning regular employment.

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