Ramp Operations Associate
4 days ago
At Business Jet, we value teamwork, customer satisfaction, and continuous improvement. We are committed to creating a positive and inclusive work environment that encourages creativity, innovation, and growth.
Job Responsibilities:
The Flight Line Ramp Agent will be responsible for:
- Meeting and greeting customers as the first point of contact
- Providing basic-service concierge services, including taking service orders, supplying departing aircraft with coffee, ice, newspapers, and catering, escorting and assisting passengers, and completing opening and closing duties
- Communicating customer needs to appropriate departments and working with Line Service Technicians to coordinate customer requests
- Maintaining a clean and professional lobby area with stocked refreshments for customers and recording supply levels
- Professionally corresponding with customers and vendors to ensure customer satisfaction and maintaining accurate and detailed records
Qualifications:
To be successful in this role, you will need:
- A high school diploma or general education degree (GED)
- No special licenses or certificates required
- 0-1 years applicable customer service work experience
- Excellent written and verbal communication skills
- Excellent analytical and organizational skills
- Strong problem-solving skills
- Ability to maintain accurate and detailed records
- Ability to multitask and provide high standard of customer service in a fast-paced environment
- Willingness to listen and learn
- Ability to think creatively and innovatively
- Self-starter with a willingness to learn and develop and take feedback well
- Valid Driver's License
- Ability to attain Love Field Badge
Benefits:
We offer a comprehensive benefits package, including:
- 401k (with company match)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Basic Life & AD&D
- Paid Time Off
- Additional Supplementary Benefits
Estimated Salary:
$42,000 - $62,000 per year, depending on experience.
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