Club Operations Manager

2 weeks ago


Aurora, Illinois, United States Planet Fitness Full time
Job Overview

We are seeking a highly motivated and experienced General Manager to lead our Planet Fitness team. As a General Manager, you will be responsible for delivering exceptional customer service, leading a team of associates, and driving operational excellence in our fitness centers.

Key Responsibilities
  • Lead a team of associates to achieve operational excellence and provide a superior member experience.
  • Ensure positive member interactions, resolve conflicts, and maintain a welcoming environment.
  • Interview, hire, and train new staff to ensure a high-performing team.
  • Manage club operations, including staffing, scheduling, and inventory management.
  • Conduct performance reviews and evaluations to ensure team members are meeting expectations.
  • Maintain a clean, organized, and safe club environment.
  • Drive club profitability and financial success through effective sales and marketing strategies.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements and Skills
  • Minimum of 2 years experience managing customer-focused teams in the fitness, hospitality, or similar industry.
  • Strong leadership, team building, and coaching skills.
  • Exceptional customer service and conflict resolution skills.
  • Strong organizational, problem-solving, and planning skills.
  • Excellent written and verbal communication skills.
  • Ability to lift 45 pounds and work in a fast-paced environment.
  • Satisfactory background check.
About Planet Fitness

We are a dynamic and growing company that values our employees and members. As a General Manager, you will be part of a supportive and inclusive workforce that prioritizes diversity, equity, and inclusion. We offer a range of benefits, including medical, dental, and vision insurance, 401(k) with a generous employer match, and profit sharing.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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