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Field Customer Service Supervisor

2 months ago

Farmington, Minnesota, United States Central Maine Power Full time
Position Overview:

As a Field Customer Service Supervisor, you will oversee and manage customer service operations, ensuring efficient service delivery across various functions including billing, credit management, and customer interactions.

Key Responsibilities:
  • Plan, direct, and supervise the activities of customer service teams, ensuring high-quality service and compliance with company policies.
  • Manage the performance of direct reports and contingent workers, providing guidance and support to enhance team effectiveness.
  • Oversee the department budget, ensuring financial controls are maintained and resources are allocated efficiently.
  • Address media inquiries and manage customer complaints, particularly those involving high-profile accounts.
  • Collaborate with engineering and marketing teams to coordinate field activities related to service installations and upgrades.
  • Investigate issues related to shared and switched meters, as well as theft of services, ensuring prompt resolution.
  • Participate in safety initiatives, ensuring a safe working environment for all employees and the public.

Qualifications:
  • Bachelor's Degree with a minimum of 4 years of relevant experience preferred, or an equivalent combination of education and experience.
  • Proficiency in customer information systems and Microsoft Office applications.
  • Strong verbal and written communication skills, with a focus on customer service and leadership.

Competencies:
  • Ability to achieve results and drive continuous improvement.
  • Strong customer focus and ability to communicate effectively.
  • Team management and development skills.

Mobility Information:
Please note that compliance with immigration requirements is necessary for applicants who are not citizens of the country of the vacancy. Central Maine Power is committed to fostering a diverse workforce and inclusive culture, providing equal employment opportunities for all candidates.