Redemption Specialist

4 weeks ago

Mesa, Arizona, United States DriveTime Full time
About the Role

We are seeking a skilled Redemption Specialist to join our team at DriveTime Family of Brands. As a key member of our operations team, you will play a critical role in creating solutions for our customers to reinstate their loans while providing exceptional customer service.

Key Responsibilities

• Provide top-notch customer service to customers in need of assistance with reinstating their vehicle and loan
• Contact or attempt contact with customers with repossessed vehicles
• Determine customers' ability and desire to reinstate their vehicle
• Advise customers of any required stipulations, past due amounts, late charges, and all other related fees to complete the reinstatement
• Maintain positive working relationships and communication with the operations team during the reinstatement process
• Present customers with solutions, options, and programs to promote repeat business
• Perform other related duties as assigned

Requirements

• High School Diploma or GED required
• 2+ years of customer service and/or collections experience on the phone preferred
• Professional and persuasive communication and negotiation skills
• Value and embrace diversity
• Must be comfortable working on site and have availability weekdays from 8am-5pm

What We Offer

• Medical, dental, and vision insurance
• 401(K) and company-paid life insurance policy
• Short and long-term disability coverage
• Tuition reimbursement
• Wellness program
• Competitive pay
• Game room and in-house gym
• Social events and company outings
• 15 days of PTO and 8 paid holidays

About DriveTime

DriveTime Family of Brands is a Great Place to Work Certified company, and 90% of our employees say they feel right at home here. We're committed to providing our employees with opportunities to grow professionally and personally, and we're passionate about creating a fun and high-energy work environment.

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