Security Guardian

Security Ambassador Role Overview

Hollywood Casino Aurora is seeking a highly skilled Security Ambassador to safeguard our assets and guests. As a key member of our security team, you will be responsible for ensuring the safety and security of our property and its patrons.

Key Responsibilities:

• Safeguard assets, guests, and team members
• Escort gaming chips, tokens, cash, and other assets to the appropriate personnel
• Supervise the end of gaming day drop
• Oversee the counting of tokens
• Prepare security reports in a timely manner and ensure accuracy and completeness
• Know the procedures for both Security Control locations, i.e., Sensitive Key and Temporary - Badge Logs, Fire Alarm Panel, for Man Trap, Administrative Building, i.e., Cameras and Fire - Panel, and the Security Vehicle
• Demonstrate and follow the emergency procedures of the Security Department
• Assist the maintenance department in an emergency condition
• Responsible for the proper usage of equipment, i.e. radios, handcuffs, cameras, and ID scanners
• Responsible for Alcohol Awareness Initiative and ensures that only Guests over 21 years of age are allowed in the casino
• Address any individual not wearing an Illinois Gaming Board Identification Badge found in non-public areas
• Escort individuals who have an admitted gaming issue to the dockside IGB Agent
• Report suspicious activity
• Maintain First Aid/AED certification
• Respond to medical emergencies and complete Illness/Injury reports
• Promote and lead in our ACES of PENN program to external and internal guests that perpetuate Hollywood Casinos commitment towards quality guest service

Qualification Requirements:

• Must be 21 years of age
• High School Diploma or equivalent
• Ability to read, write, comprehend, and speak English
• Ability to perform basic mathematical operations, including calculating discounts, interest, and commissions and apply to practical situations
• Ability to stand for prolonged periods of time
• Physical mobility with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs
• Must have a valid Illinois Driver's License