Hospitality Associate
4 weeks ago
Hospitality Associate Role
Fidelity TalentSource is seeking a Hospitality Associate to work at Fidelity in Denver, CO. This role reports to the Workspace Hospitality Services Manager and focuses on hospitality service execution and onsite service delivery.
The Role
As a Hospitality Associate, you will be an ambassador of the company hospitality approach and responsible for meeting our global service promise standards and programs. You will work closely with the Workspace Hospitality Services Manager to deliver on strategy and provide cross-functional support for the broader workspace experience team.
The Expertise You Bring
- Undergraduate degree or equivalent experience
- Proven track record in hospitality is required, with preferred experience in Cross-functional team management, Hospitality/Customer Service and Commercial Real Estate
- Experience within the Financial Services industry is also valued
- Physical requirements include walking through buildings and occasionally performing light-duty activity such as moving IT equipment
- May need to work occasional extended hours (morning or evening) to support projects or activities
The Skills You Bring
- Excel with meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor
- Have a consumer-first mentality with ability to identify and deliver against unmet needs
- Excellent communication and social skills and a proficiency to influence others and form relationships
- Exhibit confidence in communication
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic
- Detail oriented with outstanding prioritization skills
The Value You Deliver
- Ensure the local site is functioning to quality standards and making recommendations to FREC teams if repairs or updates are required
- Identify and resolve issues with cleaning, IT, and conference room equipment
- Know and be able to implement building safety plans
- Support the execution of initiatives crafted to build connections between associates, including real estate workspace experience events, communications, and building walk throughs
- Support the implementation of initiatives, processes, and strategy to further guest and associate experience
- Validating execution of global experience standards and standard operating procedures
About Fidelity TalentSource
Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations.
About Fidelity Investments
Fidelity Investments is a privately held company with a rich 75-year history. Our mission has remained the same since our founding: to strengthen the financial well-being of our clients. We help people invest and plan for their future, assist companies and non-profit organizations in delivering benefits to their employees, and provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
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