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Mitigation Manager

4 weeks ago

Tucson, Arizona, United States Kustom US Inc Full time
Job Description

Kustom US Inc is seeking a highly skilled Mitigation Manager to join our team in Tucson. As a key member of our restoration services team, you will be responsible for providing day-to-day management oversight for our field mitigation and remediation teams.

The ideal candidate will have a strong understanding of insurance industry practices and the IICRC S500, S550, and S520 standards. You will be expected to consistently exhibit a proactive approach to your activities, oversee and lead a team of restoration professionals throughout all phases of the mitigation, dry-out, and remediation processes.

Key Responsibilities:

  • Oversight for hiring, training, and ongoing performance management of Mitigation and Remediation staff.
  • Supervise job distribution management, with invoice oversight and approval as related to all job costs.
  • Track and oversee all job production productivity, including job estimates, costs, revenue, profitability, staff productivity, workload, time reporting, and job completion rate.
  • Provide mentoring and guidance to team members, striving for positive team morale.
  • Act as an expert in providing direction and guidance to process improvements and policy creation.
  • Point of escalation for trade partner and homeowner job problem resolution.
  • Serve as location safety officer, including oversight for job cleanliness and safety compliance, warehouse organization and safety, as well as understanding and implementing the Kustom Hazard Communication Policy.
  • Assist in securing new trade partners.
  • Ensure drying equipment is properly maintained and repaired.
  • Update and maintain SDS sheets for chemicals used on mitigation and remediation projects.
  • Monitor and participate in an on-call schedule for after-hours service calls.

Requirements:

  • High School Diploma or GED required; bachelor's degree preferred.
  • 5 Years of Water Mitigation, Fire Restoration, and/or construction experience required.
  • IICRC WRT, FSRT, ASD, and CDS Certifications preferred.
  • Proficient in Xactimate software.
  • Strong skills in leadership and relationship management.
  • Excellent verbal and written communication skills.
  • Previous mitigation experience in the construction industry preferred.
  • Persuasive speaking skills. Must be able to articulate a meaningful message to internal team, customers, and/or industry partners.
  • Ability to work in unstructured environments and situations and prioritize effectively with minimal supervision.
  • Ability to analyze WIP reports and use the information to efficiently manage operations.
  • Eligible to operate a vehicle per company policy.

What We Offer:

  • Competitive Salary
  • Medical, Dental, Vision, and Flexible Spending Account.
  • 401(k) with Company Match (eligibility required)
  • Short-term & Long-term Disability
  • Critical Illness/Accident/Hospital Indemnity Plans
  • Employee Assistance Program
  • Paid Time Off
  • Upward Mobility and Development Opportunities