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Operations Manager

2 months ago

Wake Village, Texas, United States Domino's Pizza Full time
Job Overview

RESPONSIBILITIES AND REQUIREMENTS
As the Operations Manager, you will oversee all activities during your shift. This encompasses comprehensive cost management, inventory oversight, cash handling, and fostering customer relationships.

It is essential to lead by example and adhere to all policies and procedures consistently, expecting the same commitment from your team.


Key Responsibilities:
1. Staffing and team management
2. Administrative tasks
3. Cost management
4. Cash handling
5. Food quality assurance
6. Adherence to schedules
7. Maintaining a professional image and compliance with standards
8. Delivering exceptional customer service
9. Ensuring attendance and punctuality
10. Managing transportation logistics
11. Upholding store cleanliness
12. Marketing initiatives
13. Driving profitability

QUALIFICATIONS
General responsibilities for all team members include:
1. Operating all necessary equipment.
2. Stocking ingredients from delivery to storage and preparation areas.
3. Preparing food products.
4. Managing and processing customer orders via phone.
5. Conducting inventory checks and completing related documentation.
6. Regularly cleaning equipment and facilities.
7. Training and onboarding provided on-site.

Communication Skills
Ability to understand and provide clear written instructions. Proficient verbal communication with customers and colleagues to facilitate order processing both over the phone and in person.

Essential Skills
1. Proficiency in basic math operations (addition, subtraction, multiplication, division).
2. Capability to provide accurate monetary change.
3. Strong verbal, written, and telephone skills for order processing.
4. Coordination between visual and manual tasks for precise movements.
5. Competence in entering orders using a computer or touchscreen.

WORK ENVIRONMENT

Conditions Include:
1. Exposure to varying weather conditions while performing outdoor tasks.
2. In-store temperatures ranging from 36°F in coolers to over 90°F in certain areas.
3. Sudden temperature fluctuations.
4. Fumes from food preparation.
5. Exposure to dust from ingredients.
6. Limited space in storage areas.
7. Hot surfaces and tools, with temperatures exceeding 500°F.
8. Sharp objects and moving machinery.

SENSORY REQUIREMENTS
1. Effective communication via telephone.
2. Near and mid-range vision for in-store tasks.
3. Depth perception and ability to distinguish temperature differences.

PERSONAL ATTRIBUTES

The ability to manage tasks, perform repetitive duties, work independently and collaboratively, handle stress, meet strict quality standards, interact with others, analyze data, and make informed decisions.


PHYSICAL DEMANDS

Including, but not limited to:

Standing:
Most tasks require standing for extended periods.

Walking:
Short-distance walking on various surfaces, including ceramic tile and linoleum.

Sitting:
Administrative tasks are typically performed at a desk or table.

Lifting:

Receiving bulk deliveries twice a week or more, requiring team members to unload items using hand trucks. Deliveries may include cases weighing up to 50 pounds.

Items are often lifted from the floor and placed on shelves up to 72 inches high.



Carrying:
Transporting large cans and trays of ingredients over short distances.

Pushing:
Moving trays on dollies, requiring a force of up to 7.5 pounds.

Climbing:

Occasional use of stairs or ladders for maintenance tasks.



Additional Information
All information will be kept confidential according to EEO guidelines.