Team Member Relations Manager

3 weeks ago

Verona Beach, United States Oneida Nation Enterprises Full time
Lead and Mentor a Team of Professionals

As a Team Member Relations Manager with Turning Stone Enterprises, you will be responsible for leading and mentoring a team of professionals in delivering exceptional internal services aligned with organizational culture and business goals.

Key Responsibilities:
  • Lead and mentor the Team Member Relations staff to ensure high-quality service delivery to all departments.
  • Ensure compliance with company policies and alignment with cultural and business objectives.
  • Oversee disciplinary actions and terminations, ensuring consistency and mitigating risks.
  • Manage and conduct initial reviews of team member complaints, particularly harassment claims, and provide thorough follow-up.
  • Ensure all new Supervisors and Managers receive a comprehensive orientation within the first 90 days.
  • Assist in designing and delivering orientation programs for Department Heads and Directors.
  • Actively coach and support operational leaders, fostering their growth and effectiveness.
  • Develop and deliver training sessions on company policies, performance management, and corporate culture.
  • Review and approve all terminations within your areas of responsibility, escalating relevant issues to senior leadership.
  • Ensure consistency in performance documentation and corrective actions.
  • Monitor and manage workload and staff performance to optimize efficiency.
  • Provide regular updates and accountability mechanisms to ensure alignment with organizational goals.
  • Lead monthly communication sessions with department leaders, fostering collaboration and consistency across departments.
  • Develop and distribute communication materials to enhance internal networking and information sharing.
  • Analyze team member relations trends, exit interview data, and turnover rates to identify and address areas of concern.
  • Use data insights to inform decision-making and company strategies.
  • Support recruitment efforts by designing and facilitating effective interview processes. Partner with recruiting staff to ensure best practices in candidate selection.
  • Work closely with department heads to align procedures, standards, and staffing with business objectives.
  • Provide guidance on organizational design, compensation, and reporting structures.
  • Maintain a visible and accessible presence, scheduling early morning, evening, or weekend meetings to meet departmental needs.
  • Participate in safety committees and focus groups to promote a positive work environment.
Requirements:
  • Bachelor's Degree in Human Resources or a related field.
  • Minimum of five years of comprehensive Human Resource experience, covering recruitment, training, compensation, team member relations, and benefits.
  • Proven leadership skills with the ability to mentor and guide teams and department leaders.
  • Strong interpersonal skills and sound judgment in handling sensitive situations.
  • Excellent oral and written communication skills with the ability to network and build relationships across the organization.
  • Strict adherence to confidentiality and ethical standards.
  • Proficiency in MS Office and related software.
  • Ability to accommodate early morning, evening, or weekend meetings as needed.
  • Willingness to travel to various Turning Stone Enterprises locations.
  • Strong analytical skills with the ability to evaluate data and make informed decisions.
  • Excellent organizational skills, with the ability to manage multiple priorities and deadlines effectively.
About Us

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Our flagship property is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. We also operate satellite casinos, convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

We understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success.

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