Case Manager

4 weeks ago


Bronx, New York, United States Volunteers of America - Greater New York (VOA-GNY) Full time
Job Title: Case Manager

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization dedicated to ending homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey, and Westchester County, providing emergency, transitional, and permanent housing services to individuals and families in need.

Job Summary:

The Case Manager is a key provider of services within our Case Management Model. This role involves working with clients to assess their strengths and needs, plan a course of action, link them to services, counsel them, and monitor progress. The Case Manager must ensure that clients receive appropriate, competent, and professional information and advice, referrals, and advocacy services to achieve successful outcomes.

Key Responsibilities:
  1. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
  2. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings and goals. Update the plan with the client as required.
  3. Meet regularly with the client to assist them in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen their ability to make appropriate life decisions.
  4. Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
Requirements:
  • Bachelor's degree or 60 college credits.
  • Two years relevant experience.
  • Demonstrated ability in verbal and written communication, including basic computer skills.
Benefits:
  • Medical, dental, vision, and prescription coverage.
  • Life insurance.
  • Retirement plan.
  • Educational Reimbursement Program (includes tuition and license/certification).
  • Paid Time Off which is accrued monthly and rolls over from year to year.

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today to join our team and make a difference in the lives of those in need.


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