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Guest Services Manager

2 months ago

Evanston, Illinois, United States Compass Group USA Full time
GUEST SERVICES MANAGER (FULL TIME)

Company:
Compass Group USA

Position Overview:
We are seeking a dedicated and experienced Guest Services Manager to oversee the front desk operations. This role is essential in ensuring that our guests receive exceptional service and that all front desk activities are conducted efficiently.

Location:
Details regarding the location will be provided during the interview process.

Schedule:
This is a full-time position requiring flexible availability, including weekends and holidays. Specific hours and days will be discussed during the interview.

Qualifications:
Previous experience in a supervisory role within a hospitality environment is preferred. Candidates should possess strong leadership skills and a commitment to providing outstanding guest experiences.

Compensation:
The starting pay for this position is competitive and commensurate with experience.

Key Responsibilities:
1. Supervise and coordinate the activities of front desk associates during assigned shifts.
2. Ensure that all operational policies and procedures are adhered to.
3. Provide training and development opportunities for team members.
4. Create and manage work schedules to ensure adequate coverage.
5. Evaluate employee performance, recognizing high achievers and addressing performance issues.
6. Prepare reports for management regarding operational performance and guest satisfaction.
7. Serve as the primary contact for team members regarding inquiries and requests.
8. Foster a positive work environment that encourages professional growth and development.

Benefits:
Compass Group USA offers a comprehensive benefits package, including:
- Retirement Plan
- Health and Wellness Programs
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Medical, Dental, and Vision Insurance for full-time employees

About Compass Group:
Compass Group is a leader in the foodservice industry, committed to diversity and inclusion. We value the contributions of all associates and strive to create a workplace that reflects our commitment to fairness and respect.

Disclaimer:
This job description is intended to provide a general overview of the position and is not an exhaustive list of all responsibilities and qualifications. The company reserves the right to modify job duties as necessary.