Service Advisor

2 weeks ago


Delaware, United States Performance Columbus Full time
Overview:

At Performance Columbus, we're seeking a skilled Service Advisor to join our team. As a Service Advisor, you will be the point person for resolving customer complaints and concerns, ensuring a positive experience for our valued customers. Your ability to efficiently manage multiple projects and complete tasks on time will be essential in excelling in this role.

Why You'll Thrive with Us:
Our company offers a range of benefits, including TOP Level Compensation, HSA/FSA Health Plan, Dental/Vision Plan, and more. You'll also have opportunities for career growth and development, working with a passionate and dedicated team. Our culture is built on a foundation of exceptional team passion and community, where a smile can change the delivery of everything.

Responsibilities:

Key Responsibilities of the Service Advisor:
• Proactively greet all customers with a professional and friendly attitude
• Establish and maintain strong customer relationships to encourage repeat and referral business
• Document and deliver fair, competitive, and transparent price quotes with the customer and dealership's best interests in mind
• Listen to customers to determine their primary concern and review additional maintenance needs
• Provide all customers with a full explanation of the action plan, including a market price analysis of area competition to justify Performance Columbus's price

Qualifications:

Requirements for the Service Advisor:
• Casual, uninhibited, and persuasive extrovert with a tendency for informality
• Persuasive, risk-taker; quick to connect and a strong drive for results
• Friendly, understanding, willing, and patient team player
• Prior experience in account management, customer service, or retail sales required
• Previous automotive service department or dealership experience highly preferred
• Strong listening and problem-solving skills
• High school diploma or equivalent
• Valid driver's license without restrictions
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