Automotive Sales Guest Care Specialist

1 week ago

Kingsport, Tennessee, United States Monro Muffler Brake Full time
About Monro

Monro Muffler Brake is one of the leading automotive service and tire dealers in the United States, with a strong presence in 32 states. Our company is built on a people-first approach, where every guest is important and every teammate is valued.

Job Summary

We are seeking a highly motivated Guest Care Specialist to join our team. As a key holder and manager on duty, you will be responsible for providing exceptional guest service, driving sales of automotive repair services and tires, and contributing to the growth of the business.

Responsibilities
  • Provide a superior guest care experience and assist in driving sales of automotive repair services and tires
  • Contribute to the growth of the business through strong sales presentations to guests and product and service knowledge
  • Be the first point of contact for guests on the phone and in the store, engaging guests, scheduling appointments, building trust, and understanding needs
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions
  • Assist in various aspects of guest care, work order completion, and register assistance, facility maintenance, and outside purchase ordering
Requirements
  • High school diploma or equivalent required
  • One year of sales experience needed
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests
  • Strong problem-solving skills
  • Ability to work days, evenings, weekends, and holidays
What We Offer
  • Paid vacation and holidays for full-time teammates
  • 401k eligibility immediately upon hire
  • Direct deposit
  • Employee discounts
  • Healthcare, vision, and dental for full-time teammates
  • Employee access perks
  • Career advancement opportunities
Growth Opportunity

At Monro, we're committed to helping our teammates grow their careers through on-the-job training, company-sponsored certifications, and course curriculum in Monro University. Our teammates receive the tools and support they need to advance to the next level of their careers.

We are an equal opportunity employer and afford equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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