Lab Services Specialist

1 week ago

Palo Alto, California, United States One Medical Full time
About One Medical

One Medical is a pioneering healthcare organization that's redefining the way people experience primary care. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone. We're committed to delivering exceptional health outcomes through our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns.

The Opportunity

We're seeking a highly skilled and compassionate Lab Services Specialist to join our team. As a key member of our patient care team, you'll provide an exceptional experience for our patients by delivering high-quality venipuncture services and other clinical support services. You'll work closely with our diverse team of providers and administrative assistants to ensure seamless care delivery.

Key Responsibilities:
  • Provide best-in-class venipuncture services for patients of all ages
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Continuously care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting providers and virtual medical teams with clerical duties
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and complete daily work
Requirements:
  • Active phlebotomy certification to practice in CA and at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs, preferred
Benefits

We offer a comprehensive benefits package designed to support your health and wellness, including:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: starts at $25.25/hr

One Medical is committed to fair and equitable compensation practices.

The base hourly range for this role is $25.25 to $27.25 based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits.

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